Shipping Policy

Every order placed on OfferZone.com ships completely free of charge, regardless of order value, product size or delivery pincode. The price you see on the product page or checkout summary is exactly what you pay — for online payments, it may even be lower thanks to our extra-discount offers. If we ever introduce a shipping fee for specific bulky categories, it will always be displayed clearly on the product page and checkout before you pay.

Orders are packed within 24–48 hours of confirmation (excluding Sundays and public holidays). Standard delivery typically takes 3–6 business days from dispatch for metro cities and major towns, and 5–8 business days for remote or regional pincodes. Festival sale periods may experience slightly longer timelines due to nationwide courier volumes, and we will always show the latest expected delivery date on your order summary page.

You can check the estimated delivery date for your pincode during checkout — before you place the order — and track live status from My Orders at any time. If your order has not arrived within the promised window, contact our support team with your order number and we will escalate it with the courier partner immediately.

We deliver to the vast majority of serviceable pincodes across India through our network of trusted courier partners. During checkout, the address form automatically validates your 6-digit pincode. If your pincode is temporarily unserviceable — due to weather disruption, courier restrictions or remote geography — we will notify you before payment and you can either choose a different deliverable address or complete your purchase later.

We currently do not ship internationally. All prices, promotions and delivery estimates apply to domestic Indian addresses only.

Cash on Delivery is available on most serviceable pincodes as a payment option at checkout. When you choose COD, please keep the cash amount ready — ideally exact change — as our delivery partners may carry limited change. Some high-value or bulky items may be restricted to prepaid orders only; in that case the COD option will not appear on the payment page.

Repeatedly refusing COD shipments affects our courier partners and other customers, so we may limit COD availability for addresses with multiple refused deliveries. Prepaid orders also enjoy our extra online-payment discount, making them the better value option.

As soon as your order ships, tracking activates on the order detail page accessible from My Orders. You will see each milestone — order placed, packed, shipped, out for delivery and delivered — along with the courier partner's updates. We also send SMS notifications to your registered mobile number at key stages, including the delivery attempt.

If tracking shows \"Delivered\" but you have not received the package, or if the status has not updated for more than 48 hours, contact us through the Contact Us page within 48 hours of the marked delivery so we can raise an investigation with the courier.

Every item is packed securely in tamper-evident, weather-resistant packaging. Large orders containing multiple bulky items may arrive in more than one package on the same or consecutive days — each package is tracked individually under your single order number, so there is no extra charge for split shipments.

Our courier partners typically make up to three delivery attempts across consecutive days. If all attempts fail — for example, because the address was unreachable or the phone was unanswered — the shipment is returned to us. You can then request a re-shipment (free of charge where the failure was not your fault) or a refund per our Return & Refund Policy. Please double-check your address and mobile number at checkout, as OfferZone is not responsible for delays caused by incorrect details. Questions? Our Help Center is always open.