Privacy Policy

We collect information that is necessary to process your orders and improve your shopping experience. When you place an order, we collect your full name, delivery address, mobile number, and optionally your email address. When you make online payments, your payment details such as UPI identifiers are processed by our PCI-DSS compliant payment partners — we never see or store your full banking credentials, UPI PIN, card numbers or CVV on our servers.

We also automatically collect certain technical information when you browse the site, including your device type, browser version, approximate location derived from your IP address, pages visited, and products viewed. This data helps us optimise performance, detect fraud, and recommend products that may interest you. Additionally, if you contact our support team or submit a product review, we retain those communications so that we can assist you faster in the future.

The information we collect is used to fulfil our contract with you: confirming and packing orders, delivering them to your address, sending SMS and email notifications about your order status, and processing returns and refunds. Your mobile number is shared with our logistics partners strictly for delivery coordination purposes.

Beyond order fulfilment, we use aggregated and anonymised data to analyse shopping trends, personalise the products and deals shown on the home page, and improve website speed and usability. We may also use your contact details — with your consent — to send you promotional offers, discount announcements and festival sale alerts. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our messages, while still receiving essential transactional updates about your orders.

We do not sell or rent your personal information to third parties for their own marketing purposes. We share data only with trusted partners who need it to serve you: payment gateway providers to securely process UPI and other online transactions, courier and logistics companies to deliver your packages, and communication service providers to send order updates. Each partner is bound by contractual obligations to use your data only for the specific service they provide to us.

We may also disclose information when required by law, court order, or governmental authority, or when we believe in good faith that such disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users. In the event of a merger, acquisition or asset sale, customer information may be transferred as part of the transaction, subject to this policy continuing to apply.

OfferZone employs industry-standard security measures to protect your information. All traffic between your device and our servers is encrypted using TLS (HTTPS). Payment processing is handled by PCI-DSS certified gateways with tokenised transaction flows, and our internal systems follow the principle of least privilege, meaning only authorised personnel can access customer data when needed for support or fulfilment.

While no system can be guaranteed 100% secure, we regularly review our practices, monitor for vulnerabilities, and update our safeguards. In the unlikely event of a data breach affecting your personal information, we will notify you and the relevant authorities as required by applicable law.

Our website uses cookies and similar browser storage technologies to remember your cart contents, wishlist items, saved address and login-free preferences between visits. These are essential for the basic functioning of the store — for example, without them your cart would be emptied every time you close the browser. We also use them to understand which banners and deals are most popular so we can negotiate better prices for you.

You can clear or block cookies through your browser settings; however, doing so may prevent features like the persistent cart and wishlist from working correctly. We do not use cookies to track you across unrelated third-party websites for advertising purposes.

You have the right to access the personal information we hold about you, request corrections to inaccurate details, and ask us to delete your account data when it is no longer needed for legal or business purposes. To exercise any of these rights, reach out via our Contact Us page with the email or mobile number associated with your orders, and we will respond within 30 days.

If you have placed orders with us, please note that certain transaction records must be retained for accounting, tax and dispute-resolution purposes even after account deletion, in accordance with Indian law. Such retained records are kept secure and are not used for marketing.

OfferZone is intended for users aged 18 and above. Minors may use the platform only under the supervision of a parent or guardian. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately and we will promptly remove it from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The \"Last updated\" date at the top of this page indicates when the policy was most recently revised. Material changes will be highlighted on the website or communicated via email/SMS where appropriate. Continued use of OfferZone after an update constitutes your acceptance of the revised policy, so we encourage you to review this page periodically.

If you have questions, concerns or complaints about this Privacy Policy or how your data is handled, please contact our grievance officer through the Contact Us page. We take every privacy complaint seriously and aim to resolve all queries within 7 working days. For escalations, you may also refer to our Terms & Conditions.