Return & Refund Policy

You may request a return within 7 calendar days from the date of delivery. The item must be unused, unwashed, and in its original condition with all original packaging, tags, manuals, freebies and accessories included. Products returned in damaged, used or incomplete condition may be rejected or issued only a partial refund after inspection. Please keep the delivery invoice or order number handy — it is required to process any return.

Eligible categories include clothing, footwear, electronics, mobile accessories, home & kitchen products, and unopened beauty items. For hygiene and safety reasons, the following are generally non-returnable once opened or used: innerwear and lingerie, cosmetics and skincare products, earrings and other body jewellery, groceries and perishable food items such as dry fruits and cooking oil, and gift hampers that have been unwrapped. If any of these items arrive damaged, defective or incorrect, contact us within 48 hours of delivery with photographs and we will arrange a replacement or refund regardless of the normal return window.

Electronics and mobiles that develop manufacturing defects within the vendor warranty period should be serviced through the brand's authorised service centre; we will share the invoice and assist with warranty claims wherever possible.

To start a return, go to the Contact Us page or the Help Center and submit your order number, the item(s) you wish to return, and the reason — for example \"damaged in transit\", \"wrong item received\", \"size issue\" or \"quality not as expected\". Our support team typically responds within 24 hours with either a free pickup slot or a self-ship address.

For free pickups, please keep the item packed in its original box. Once our courier partner collects the parcel, it usually reaches our warehouse in 3–5 days. Self-ship returns must be sent through any tracked courier, and we reimburse reasonable shipping charges after the return is approved. Refunds are initiated within 24 hours of the returned item passing quality inspection at our warehouse.

Refunds for prepaid online payments (UPI apps such as GPay, PhonePe and Paytm, or QR-code payments) are credited back to the same UPI ID or source account within 3–5 business days of refund initiation, depending on your bank or payment provider. Cash on Delivery (COD) refunds cannot be returned in cash; they are transferred to your bank account via UPI or NEFT after you share a verified UPI ID or account number with our support team.

You will receive an SMS or email confirmation with the refund reference number once the amount is released from our side. If you do not see the credit within 7 business days, contact support with your refund reference and we will trace it with the payment gateway on your behalf. In rare cases of gateway delays, the turnaround may extend to 10 business days — we will keep you informed throughout.

Where stock is available, we are happy to offer a free replacement instead of a refund for damaged, defective or incorrect items. Replacements are dispatched as soon as the original item is picked up or the return is approved at our warehouse, and you can track the new shipment exactly like a regular order. Size exchanges for clothing and footwear follow the same 7-day window and condition rules.

You can cancel an order at no cost as long as it has not been shipped. To cancel, contact support with your order number — cancellations are typically confirmed within a few hours. If your prepaid order has already shipped, you may refuse delivery or use the regular return process after it arrives. Promotional discounts applied at the time of the original order are preserved in the refund amount, and any used extra-discount coupons on cancelled prepaid orders are reissued where possible.

For any question not covered here — including bulk returns, festival-season extensions, or disputes — write to us via the Contact Us page with your order number and photographs. Our grievance team aims to resolve every return dispute within 7 working days, and our Terms & Conditions govern any matters not addressed by this policy.