Help Center

How can we help you?

Find quick answers below, or reach us directly — we reply within 24 hours.

How do I track my order?
Go to My Orders from the bottom navigation, tap on your order to see its current status — from PLACED to DELIVERED. You will also receive SMS updates on your registered mobile number.
What payment methods does OfferZone support?
We support UPI payments via GPay, PhonePe and Paytm, scanning our business UPI QR code, and Cash on Delivery (COD). Online payments get an extra discount on every order.
How do I return or exchange an item?
Most items come with a 7-day easy return window. Visit our Return & Refund Policy page for the complete process, or contact our support team with your order number.
Read full policy →
When will my order be delivered?
Standard delivery takes 3–6 business days depending on your pincode. Shipping is FREE on all orders. Read our Shipping Policy for details on delivery timelines and serviceable areas.
Read full policy →
Is Cash on Delivery available in my area?
COD is available on most pincodes across India. The option automatically appears on the payment page if your address is serviceable.
How do I change my delivery address?
You can edit the delivery address during checkout before placing the order. Once an order is placed, contact support within 2 hours to update the address.

Still need help?

Write to us from the Contact Us page — include your order number for the fastest resolution. You can also review our Terms & Conditions and Privacy Policy.